When you order with Brent Flowers, you receive only the freshest blooms, beautifully hand-tied, and promptly delivered by our passionate local team. We proudly serve both households and businesses throughout Brent, ensuring your flowers always arrive in top condition. As your trusted local Brent florist, customer happiness and flower freshness are at the heart of what we do.
We go to great lengths to protect your flowers during transit. In the unlikely event that your arrangement arrives damaged, please let our customer service team know on the same day as delivery. You may be asked to provide a clear photo of the damaged goods to help us better assess and resolve the situation. Our priority is to make things right quickly, so you can enjoy your flowers as intended.
We guarantee that your flowers will stay fresh for at least five days from the day of delivery, provided they are cared for according to our simple care tips (such as trimming stems and changing water regularly). If your flowers fail to meet this standard and wilt prematurely, we want to hear from you. Please contact us within 48 hours of noticing an issue to discuss your concerns.
Your satisfaction is extremely important to us. If you receive flowers that are not up to our freshness or quality promises, or they have sustained significant transit damage, we offer a choice between a full refund or a complimentary replacement arrangement. Our team will discuss your preferred resolution promptly and organise your refund or replacement with minimal inconvenience to you.
If your experience with Brent Flowers has not met your expectations, please get in touch with us directly. We recommend contacting our customer service team with your order number, a description of the issue, and any relevant photos. We treat every complaint with careful attention and always aim to provide a fair and swift resolution. Your feedback is essential to helping us improve our service and the experience for all our Brent customers.
Brent Flowers is proud to be the first choice for floristry in our local community, serving families, businesses, and individuals with fresh, premium blooms every day. Our commitment to quality and excellent customer service ensures that if something isn’t right, it will be resolved—no questions asked. Place your trust in a local florist that cares as much about your flowers as you do!
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