Welcome to Brent Flowers. By using our website or placing an order for online flower delivery in Brent or surrounding areas, you agree to these Terms & Conditions. These terms govern your use of our e-commerce services and form a legally binding agreement between you (the customer) and Brent Flowers. We recommend that you read them carefully before ordering. Please note that by accessing, browsing, or ordering through our website, you signify your acceptance of these Terms & Conditions.
These Terms & Conditions apply to all customers ordering flowers for delivery in Brent and the neighbouring areas. Orders may be placed via our online platform. They apply regardless of whether orders are placed from within the UK or internationally, provided the delivery address is in our designated delivery zone.
1. Product Selection: We offer a range of hand-tied bouquets, floral arrangements, and related gifts available for order via our online shop. Each product listing provides a description, photo (for illustration), and price. While we make every effort to reflect the actual products, flowers are seasonal items and may vary in colour, size, or variety according to availability. Substitutions may be necessary; where possible, we will contact you before making substantial changes.
2. Placing an Order: Orders can be placed at any time via our website. After selecting flowers and any required preferences (such as delivery date or special instructions), you will be prompted to enter recipient and delivery details. Double-check all details before proceeding to payment, as Brent Flowers cannot be held liable for errors in address or recipient information provided by the customer.
3. Order Confirmation: Once your order is placed, you will receive an automatic confirmation on the website and/or via SMS (where available). This acknowledges receipt of your order but does not constitute acceptance. Brent Flowers reserves the right to accept or decline your order for any reason at our discretion, including but not limited to availability, payment issues, or inability to deliver to your specified location.
4. Dispatch & Delivery: Orders for same-day or next-day flower delivery in Brent and nearby areas are accepted within published cut-off times. We endeavour to fulfil your chosen delivery date, but delays may occasionally occur due to circumstances beyond our control. If delivery cannot occur as scheduled, we will contact you promptly to arrange alternatives. At the point of local delivery, if the recipient is unavailable, our drivers may leave flowers with a neighbour or in a safe place, subject to your delivery instructions. We do not accept liability for deliveries once left as per provided instructions.
1. Accepted Payment Methods: We accept payment via major UK debit and credit cards through our secure online checkout. Other payment options may be offered at our sole discretion. Payment is required in full at the time of ordering; we do not offer credit terms for online orders.
2. Pricing: All prices listed are in Pounds Sterling (£) and include VAT at the prevailing rate where applicable. Delivery charges will be clearly displayed before checkout and added to your final total. Brent Flowers reserves the right to adjust prices at any time prior to your order being accepted. If a pricing error occurs, we may contact you for further instructions or cancel the order and refund any payment made.
3. Payment Security: We take security seriously and use reputable payment gateways. Your payment information is processed securely and in compliance with applicable data protection laws. We do not store your card details after completion of the transaction.
1. Order Cancellations: If you need to cancel your order, you must notify us as soon as possible. For same-day and next-day deliveries, cancellation requests should be made within two hours of placing your order. For future-dated orders, cancellation is possible up to 24 hours before the scheduled delivery date. Once flowers are prepared or dispatched, cancellations cannot be accepted and no refunds will be issued.
2. Order Amendments: Should you wish to change recipient, address, delivery date, or product selection, please contact us promptly. While we will do our best to accommodate changes, it is not always possible to alter orders once prepared or in transit.
3. Refund Policy: Eligible cancelled orders are refunded to your original payment method within 3-7 working days, subject to your bank’s processing times.
1. Floral Substitutions: Due to the perishable and seasonal nature of flowers, Brent Flowers reserves the right to substitute flowers, foliage, or packaging with items of equal or greater value and similar appearance where required. We will endeavour to match your selection as closely as possible. Substitutions may be necessary due to stock availability, weather conditions, or supply issues. Where major changes are required, we will notify you to seek your approval.
2. Vases and Add-Ons: Non-floral items such as vases, gift cards, chocolates, may be substituted with equivalent alternatives when unavailable.
1. Delivery Area: We deliver throughout Brent and adjacent areas. Orders for addresses outside the delivery area will not be fulfilled and may be cancelled with a full refund.
2. Delivery Times: Delivery windows are approximate and not guaranteed, though we strive to meet your preferred date and time. External factors such as traffic or severe weather may impact exact timings.
3. Failure to Deliver: If delivery cannot be made due to incomplete/incorrect recipient details or if no secure place is available and the recipient cannot be reached, we will attempt to contact you for further instructions. Redelivery may incur an additional fee. Brent Flowers accepts no liability for failed deliveries if information supplied was incorrect.
4. Delivery Confirmation: Where possible, we will provide confirmation once delivery is completed. This may be through electronic means such as SMS. Please ensure your contact details are up to date to receive notifications.
1. Quality Guarantee: We pride ourselves on delivering fresh, high-quality flower arrangements. On rare occasions, if you are not satisfied with the quality of flowers received, please inform us within 24 hours of delivery. Photographic evidence may be required to assess the complaint and offer a resolution, which may include replacement or refund at our discretion.
2. Perishable Goods: Flowers are perishable. Please follow care instructions provided to maintain their longevity. We cannot be liable for deterioration or damage occurring after delivery, except in cases where the product was faulty at dispatch.
3. Complaints Procedure: Please raise any issues directly through our online contact portal. We aim to respond within 3 working days and resolve matters as swiftly and fairly as possible.
1. Loss or Damage: Brent Flowers is not liable for any indirect, special, or consequential losses, including but not limited to loss of enjoyment, business, or profits, arising from use of our online flower delivery service. Our maximum liability is limited to the purchase price of the ordered goods.
2. Events Beyond Our Control: We are not responsible for delays or failures to deliver due to circumstances beyond our reasonable control, such as natural disasters, severe weather, strikes, traffic, or third-party issues.
3. Recipient Details: Please ensure all delivery and recipient contact details are correct. Brent Flowers takes no responsibility for issues resulting from inaccurate information supplied by customers.
We process your personal data strictly in accordance with UK data protection laws, including the Data Protection Act 2018 and the UK versions of the General Data Protection Regulation (GDPR). Information provided during the order process may be used to fulfil your order and contact you regarding your delivery. Please refer to our Privacy Policy for more details on how your data is used, stored, and protected.
1. Age Restriction: By placing an order, you warrant that you are at least 18 years old.
2. Legal Compliance: Our products must be used for lawful purposes only. You agree not to misuse our website or services, or to submit any false or misleading information.
All website content including photographs, descriptions, branding, and logos belong to Brent Flowers or its licensors. No part of this site may be copied, reproduced or used for any commercial purpose without our express written consent.
We may make changes to these Terms & Conditions from time to time. Updated terms will be posted on our website and apply to all orders placed after their publication. We reserve the right to suspend or terminate operation of our online shop or your access to it at any time, without notice.
If any provision in these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or resulting orders shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you require further information or clarification about these Terms & Conditions, please use the website's contact form. We are committed to providing excellent service and are happy to assist you with any queries regarding our online flower delivery in Brent and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
